Summary: Customer Support Agent Job Vacancy at betPawa Tanzania

Job Details

  • Deadline: 13 October 2026
  • Company: betPawa Tanzania
  • Location: Dar es Salaam, Tanzania

Job Description

Customer Support Agent Job Vacancy at betPawa Tanzania

Position: Customer Support Agent

Company

betPawa Tanzania

Location

Dar es Salaam, Tanzania

Department

Customer Service

Industry

Betting / Sports Entertainment / Technology

Application Deadline

13 October 2026

Job ID

146370

Position Summary

The

Customer Support Agent

plays a vital role in delivering exceptional service and ensuring a high-quality user experience across all betPawa client engagement channels. Based in Dar es Salaam, this position is responsible for assisting users, handling inquiries and complaints, conducting client education campaigns, and supporting brand satisfaction surveys in a fast-paced environment.

Key Duties & Responsibilities

Customer Engagement & Problem Resolution

Assist customers through all available communication channels, ensuring their needs are met as they navigate betPawa products.

Review customer complaints, concerns, and inquiries to resolve issues efficiently and enhance overall customer satisfaction.

Promote product value and brand loyalty through supportive and positive client interactions.

Outbound Communication & Market Surveys

Carry out callout campaigns to educate existing and potential clients on new and existing products.

Conduct customer satisfaction and brand perception surveys via telephone outreach.

Operations & Adaptability

Maintain a flexible and dynamic work schedule to accommodate operational requirements.

Work independently and remain effective under pressure with minimal supervision.

Qualifications & Requirements

Education

Minimum of

2 years of college/tertiary education

(Secondary, Vocational/Technical, Certificate, Diploma, or Degree).

Work Experience

Prior experience in customer service or customer support roles is required.

Language Proficiency

Excellent written and spoken command of

Swahili and English

(additional languages are an added advantage).

Core Competencies

Strong interpersonal, communication, and problem-solving skills.

Quick learning ability and willingness to adapt to dynamic environments.

Ability to handle

pressure

and work autonomously.

Genuine interest in customer care and helping others.

Industry Interest

Interest in the sports industry, with knowledge of football betting considered a plus.

Company Benefits & Culture

Competitive compensation package.

Clear career development and professional growth opportunities.

Comprehensive employee wellness program.

Collaborative and inclusive work environment with team-building events.

How to Apply

Interested applicants should submit their application by following these instructions:

Language Requirement

Submit your application materials (detailed CV/resume and cover letter) in

English

.

Submission Channel

Apply through the official betPawa career portal or designated regional job board link before the closing deadline.

CLICK HERE TO APPLY

Equal Opportunity & Privacy Notice

betPawa is an equal opportunity employer that celebrates diversity. All personal applicant data provided will be handled in full compliance with applicable privacy regulations and used strictly for recruitment purposes.

OTHER JOBS

TANZANIA JOBS

NGO's JOBS

NAFASI ZA AJIRA

How to Apply

Application link: Apply for this job