Summary: Customer Experience Manager at Karimjee Group

Job Details

  • Deadline: 25 September 2026 at 5:00 PM
  • Company: Karimjee
  • Location: Dar es Salaam, Sokoine Drive

Job Description

Customer Experience Manager at Karimjee Group

Position

Customer Experience Manager

Company: Karimjee

Location: Dar es Salaam, Sokoine Drive

Experience Required: 10+ Years

Application Deadline: 25 September 2026 at 5:00 PM

QUALIFICATIONS

  • Degree in Business, Marketing, Information Systems, Statistics or a related discipline; postgraduate qualification an advantage.
  • Customer value management experience spanning segmentation, retention, cross-sell and lifetime-value measurement.
  • Journey mapping, voice-of-customer research and service design across multiple channels.
  • At least one end-to-end CRM or customer-data-platform implementation delivered to production; vendor management experience.
  • Working knowledge of data protection; proven ability to turn customer insight into adopted product decisions.
  • Ability to use approved AI tools for customer research and analytics, and verify outputs against source evidence.

EXPERIENCE

  • 10+ years in customer experience, customer operations or CRM leadership, including ownership of a Group-level or multi-brand programme.

HOW TO APPLY

Interested and qualified candidates should submit their applications to:

Email

[email protected]

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How to Apply

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