Summary: Zonal ICT Specialist Job Vacancy at CRDB Tanzania (August 2026)

Job Details

  • Deadline: August 13, 2026
  • Company: CRDB Bank
  • Location: Head Office, Dar es Salaam

Job Description

Zonal ICT Specialist Job Vacancy at CRDB Tanzania (August 2026)

Zonal ICT Specialist

Employer

CRDB Bank

Department

Department of ICT

Reports To

Senior Manager Branch Systems

Location

Head Office, Dar es Salaam, Tanzania

Employment Term

Permanent

Number of Openings

1

Posted

August 2026

Application Deadline

August 13, 2026

Job Purpose

Coordinate and provide ICT support services across all assigned zones and branches. This role ensures the availability, reliability, security, and operation of branch ICT infrastructure, end-user tools, office machines, ATMs, POS devices, and network connectivity.

The specialist acts as the first point of technical coordination, handles preventive maintenance, manages asset inventory, coordinates vendor SLAs, and resolves branch incidents to support seamless operations.

Key Responsibilities

Technical Support & Incident Resolution

Act as the first point of contact for branch ICT incidents; troubleshoot issues and coordinate escalations with specialized teams (Infrastructure, Network, Cyber Security, ATM/POS) and vendors.

Systems & Infrastructure Maintenance

Maintain branch hardware, end-user devices, office machines, POS units, ATMs, and basic LAN/WAN network connectivity.

Preventive Maintenance & Security

Conduct scheduled preventive maintenance across branches, enforce ICT security controls, install software/antivirus updates, and ensure compliance with bank policies.

Project Support & Deployment

Coordinate equipment installation, relocation, upgrades, and commissioning for new branches, renovations, or technology rollouts.

Asset & Vendor Management

Maintain accurate inventories of all ICT assets across their lifecycle (deployment, transfer, retirement) and monitor vendor SLA performance.

Reporting & Audits

Prepare zonal ICT reports detailing incidents, maintenance, and asset statuses while supporting internal audits and compliance reviews.

Qualifications & Requirements

Education

Bachelor’s degree in Computer Systems Technology or a related field.

Experience

Minimum of 2 years of ICT support experience in a banking or branch operations environment.

Required Certification

ITILv3 ICT Service Management certification.

Preferred Certifications

Microsoft and/or Network certifications are an added advantage.

Technical & Operational Skills

Hands-on experience supporting end-user computing tools, office machines, POS devices, ATMs, and basic LAN/WAN connectivity.

Strong understanding of incident management, escalation processes, and asset inventory tracking.

Key Competencies

Excellent troubleshooting, vendor coordination, SLA monitoring, communication, and reporting skills.

Important Recruitment Notes

Fee Disclaimer

CRDB Bank does not charge any application or recruitment fees.

Diversity Commitment

Applications from women and individuals with disabilities are strongly encouraged.

Notification

Only shortlisted candidates will be contacted.

How to Apply

Submit your application online through CRDB Bank’s official career portal.

CLICK HERE TO APPLY

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How to Apply

Apply online: Open application page