Summary: IT Support & Multimedia Officer Job Vacancy at Pelsam Limited

Job Details

  • Location: Kenya

Job Description

IT Support & Multimedia Officer Job Vacancy at Pelsam Limited

IT Support & Multimedia Officer

Pelsam Limited

Key Responsibilities

IT Support Responsibilities

  • Provide first-level technical support to customers using Pelsam software and POS hardware.
  • Install, configure, and troubleshoot POS systems, printers, computers, and networks.
  • Assist with customer onboarding, system setup, and training.
  • Respond to customer technical issues through phone, WhatsApp, and remote support.
  • Escalate complex software issues to developers.
  • Test system features and report bugs.
  • Maintain technical support records and daily reports.

Graphic Design Responsibilities

  • Design professional marketing materials, posters, banners, and flyers.
  • Create social media graphics for Facebook, Instagram, WhatsApp, and other platforms.
  • Design promotional materials for Pelsam software products..
  • Design company brochures, business cards, and presentations.
  • Maintain consistent company branding, colors, and visual identity.
  • Work with the Sales and Marketing Department to prepare promotional campaigns.

Video Shooting & Production

  • Shoot professional videos showcasing Pelsam products and services.
  • Record product demonstrations, customer testimonials, and promotional videos.
  • Set up cameras, lighting, microphones, and other recording equipment.
  • Edit videos for TikTok, Instagram, Facebook, YouTube, and WhatsApp.

Add captions, animations

background

music, and company branding.

  • Work with the Content Presenter and Marketing Team during video shoots.
  • Organize and maintain video footage and media files.

Educational Qualifications

  • Certificate or Diploma in Information Technology, Computer Science, Multimedia Technology, Graphic Design, or a related field.
  • Strong communication and customer service skills.
  • Ability to handle both technical support and creative design assignments.

How to Apply

Send Your CV and application letter to

[email protected]

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