Summary: Call Evaluator (Remote) – 5 Positions at Bayport Financial Services

Job Details

  • Deadline: November 6, 2026
  • Company: Bayport Financial Services Tanzania
  • Location: Remote / Work from Home
  • Employment Type: Full-Time / Remote

Job Description

Call Evaluator (Remote) – 5 Positions at Bayport Financial Services

Call Evaluator (Remote) – 5 Positions

Company

Bayport Financial Services Tanzania

Location

Remote / Work from Home

Industry

Financial Services / Customer Experience & Quality Assurance

Job Type

Full-Time / Remote

Positions Available

5

Application Deadline

November 6, 2026

Job Overview

Bayport Financial Services is looking five detail-oriented and analytical Call Evaluators to join its quality assurance team in a fully remote capacity. The successful candidates will be responsible for reviewing recorded customer interactions, monitoring service delivery against established quality benchmarks, auditing policy compliance, and providing actionable

feedback

to elevate customer service performance and operational standards.

Key Responsibilities

Quality Assurance Auditing

Listen to and evaluate recorded customer support calls against established operational and service quality standards.

Performance Assessment

Assess agent communication clarity, professionalism, procedural accuracy, empathy, and issue-resolution effectiveness.

Feedback & Reporting

Identify quality gaps, prepare comprehensive call assessment reports, and provide constructive feedback to support continuous agent coaching.

Compliance & Trend Analysis

Monitor strict compliance with internal company policies, customer service guidelines, and regulatory requirements while flagging recurring operational issues.

Data Management & Confidentiality

Maintain meticulous assessment records using reporting tools while ensuring absolute confidentiality of sensitive customer data and call recordings.

Requirements & Qualifications

Diploma or Bachelor’s degree in Business Administration, Communications, or a related field.

Prior experience in call evaluation, quality assurance (QA), customer service, or call center operations is a distinct advantage.

Exceptional active listening, analytical, and objective assessment skills.

High level of attention to detail and ability to operate independently in a remote work environment.

Proficiency in Microsoft Excel and standard quality reporting tools.

How to Apply

Interested candidates should submit their

CV

and a brief

Cover Letter

via email to

[email protected]

before

.

How to Apply

Application link: Apply for this job