Summary: Dar es Salaam Serena Hotel (Tourism Promotion Services – Serena Hotels)

Job Details

  • Deadline: November 14, 2026
  • Company: Dar es Salaam Serena Hotel (Tourism Promotion Services – Serena Hotels)
  • Location: Dar es Salaam, Tanzania
  • Employment Type: Full-Time

Job Description

Credit Controller at Serena Hotels

Credit Controller

Company

Dar es Salaam Serena Hotel (Tourism Promotion Services – Serena Hotels)

Location

Dar es Salaam, Tanzania

Industry

Hospitality / Tourism / Hotel Management

Job Type

Full-Time

Application Deadline

November 14, 2026

Job Overview

Dar es Salaam Serena Hotel, part of the prestigious Serena Hotels group comprising 22 luxury hotels, lodges, and resorts across East Africa, is seeking an experienced and detail-oriented

. The position is responsible for managing the hotel’s accounts receivable and credit control functions to ensure timely debt collection, effective credit risk management, accurate financial recordkeeping, and optimized cash flow while maintaining strong client relationships.

Key Responsibilities

Accounts Receivable & Debt Collection

Manage all accounts receivable processes and ensure the prompt collection of outstanding debts from corporate clients, agencies, and partners.

Credit Risk & Assessment

Review credit applications, monitor client credit limits, enforce corporate credit policies, and assess overall customer credit risks.

Invoicing & Reconciliation

Oversee accurate invoicing, perform regular account reconciliations, and promptly resolve billing disputes and payment queries.

Ageing Reports & Compliance

Conduct regular follow-ups on overdue accounts, prepare monthly debtors’ ageing analysis and collection reports, and ensure compliance with internal credit controls.

Cash Flow Management

Collaborate with cross-functional hotel departments to resolve billing issues and recommend strategic measures to minimize bad debts and enhance financial liquidity.

Requirements & Qualifications

Education

Bachelor’s Degree or Diploma in Accounting, Finance, Business Administration, or a related field.

Professional Qualifications

CPA (T), ACCA, or an equivalent professional accounting qualification is an added advantage.

Experience

Minimum of three (3) years of relevant experience in credit control and accounts receivable, preferably within the

hospitality industry

.

Software Skills

Proficiency in

financial

accounting software and property management systems (PMS).

Core Competencies

Strong analytical, negotiation, communication, and interpersonal skills; high integrity, meticulous attention to detail, and proven ability to meet tight financial deadlines.

How to Apply

Qualified candidates fulfilling the specified criteria should submit their application letter, updated Curriculum Vitae (CV), and certified copies of relevant academic and professional certificates via email to:

Contact Person

Attention: People and Culture Manager

Submission Email

[email protected]

How to Apply

Application link: Apply for this job